Request for Information - Program Executive Office, Defense Healthcare Management Systems End User Support
| Agency | Department of Defense Defense Health Agency (dha) |
| Contracting office | Defense Health Agency |
| Place of performance | Rosslyn, VA |
| Type of notice | Special notice |
| Set-aside | No Set aside used |
| Response deadline | Jun 25, 2026 |
| Posted | Jun 5, 2026 |
| Solicitation number | Not given |
| NAICS code | Not given |
Summary from the notice
An industry day will be held 18 June 2026 from 0900 – 1100 eastern to review the request and respond to questions. Location: 3351 Fairfax Dr, Arlington, VA 22201 Van Metre Hall, 134, Auditorium, Mason Square RFI Responses due: 11:59 PM on 25 June 2026. ------------------------------------------------------------ Request for Information (RFI): Enterprise End User Services (EUS) PART 1: Executive Summary & Objective Bottom Line Up Front (BLUF): The Government is executing a strategic acquisition to transition its healthcare IT end user support from a legacy, labor-intensive model to a modern outcome-based service. This effort includes garrison Military Treatment Facility (MTF) support (DHMSM) and tactical operational support (JOMIS) under an enterprise vehicle to drive cost-efficiencies, operational synergies, and a unified user experience. Furthermore, the Government anticipates that other federal agencies, such as the U.S. Coast Guard (USCG), may leverage this enterprise vehicle. Core Operational Strategy: The Government intends to reduce the administrative burden on clinical staff, eliminate or minimize traditional classroom training, proactively identify and resolve system anomalies before they impact the end-user, enforce workflow compliance, and deflect routine tickets. Scope & Service Pillars: The contractor will be responsible for orchestrating support across 11 distinct User Domains, unified by a centralized governance and shared services model. The effort is structure…
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